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Accessibility statement for The King’s Awards for Voluntary Service Website

This accessibility statement applies to It does not apply to the web application hosted on – this service is in the process of being replaced by October 2021, when we will update this statement.

This website is run by the Department for Digital, Culture, Media and Sport (DCMS). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate all of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to all of the website using a screen reader (including the most recent versions of NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • PDF documents contain content that will be converted to HTML
  • Some headings do not follow a sequentially descending order
  • Some images with captions are displayed in reversed order compared to the DOM order (captions are visually displayed on top, but are below in code)

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Telephone: 0207 271 6206
  • Mobile: 077 8538 2588
  • E-mail:

We’ll consider your request and get back to you in 15 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Contact us via:

  • Telephone: 0207 271 6206
  • Mobile: 077 8538 2588
  • E-mail:

Technical information about this website’s accessibility

DCMS is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Disproportionate burden

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

Our interactive map that displays awardees on a map is difficult to navigate using a keyboard.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 12 months.

The application form for the King’s Awards for Voluntary service is a separate transactional system that is soon to be replaced with an accessible version.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are non-essential to providing our services. For example, we have PDFs with additional information on how users can access our services, and a list of the awardees. By September 2021, we plan to either fix these or replace them with accessible HTML pages.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website

Preparation of this accessibility statement

This statement was prepared on 31 May 2021. It was last reviewed on 1st June 2021.

This website was last tested on 1st June 2021. The test was carried out by Bit Zesty Limited and DCMS.

You can read the full accessibility test report: